Incumbents are still acquiring higher-level knowledge and skills

Requires formalized education to gain academic/ theoretical knowledge

Builds knowledge of the organization, processes and customers

Solves a range of straightforward problems

Analyses possible solutions using standard/existing procedures.

Receives instruction/moderate guidance, guidance, and direction from others.

Requires in-depth knowledge and experience

Uses best practices and knowledge of internal or external business issues to improve products or services/recommend best practices

Works independently, receives minimal guidance

May lead functional teams or projects/ acts as a resource for colleagues with less experience

Requires a recognized  expert within the organization

Anticipates internal and or external business challenges, vendor and/or regulatory issues; recommends process, product or service improvements

Proactively identifies and solves the most complex problems that impact the management and direction of the business

Progression to this level is restricted on the basis of individual capabilities and business requirements

Requires a subject-matter expert and thought leader within the organization

Possesses broad and comprehensive expertise in leading-edge theories, technicques and/or technologies

Anticipates internal and or external business challenges, vendor and/or regulatory issues; provides strategic direction for significant improvement

Proactively identifies and solves the most critical issues that impact the management and direction of the business using advanced analytical and creative problem solving skills

Professional

General Profile